Return & Exchange Policy

Soft Goods - 

Due to our products essentially being "made-to-order", it is quite difficult to accommodate returns or exchanges of our products. Requests for return or exchange will be assessed on a case-by-case basis and be dependent on available stock.

 

Training Courses - 

Requests for refund/cancellation of registration for any of our training courses will be honored in the following manner:

Individual officers/students will be refunded 75% of their registration costs if the refund/cancellation request is received before the registration closure date. No refunds will be given after the registration closure date.

Agency registrations will not be refunded. Period.

 

Night Vision Devices - 

Our current stock of Night Vision equipment and devices are blemish units that do not have any warranty whatsoever. All sales are final and no refunds shall be given. If a device is advertised as "new" or "with warranty" (warranties for manufacturing defect only) the device has to be shipped to us and assessed for wear/damage before a refund can be issued. In the case we discover that the item is damaged, we will assess a 25% restocking fee if the buyer elects to continue with the return process, or we will ship the item back to the buyer and no refund will be issued. If the item is not damaged but the buyer elects to return the device anyway, a 5% restocking fee will be assessed with the refund.

 

ITAR Statement/Compliance - Applies to all items marked "ITAR Regulated"

  1. I am a U.S. Citizen as defined in 22 CFR§ 120.15
  2. I am purchasing the articles identified on the purchase order identified above for use or resale in the United States only.
    • I understand that if the items are resold that it is my responsibility to advise the customer that the product is controlled for export by the appropriate U.S. Government Agency and that I am responsible to notify the customer if there are any export policy of denials associated with the product.
  3. I understand that export authorization must be obtained from the Department of State before these items can be exported abroad or given to foreign persons in the United States.
  4. I understand that, before applying for the appropriate export authorization that I must review and comply with any policy of denials associated with the items.
  5. I understand that the products, technologies and services listed on the attached purchase order are subject to the export control laws and regulations of the U.S. Government and that they fall under the control jurisdiction of the Department of State’s International Traffic in Arms Regulations (ITAR).
  6. I understand that it is unlawful to export, or attempt to export or otherwise transfer or sell any hardware or technical data or furnish any service to any foreign person (as defined in 22 CFR§ 120.16), whether abroad or in the United States, for which a license or written approval of the U.S. Government is required, without first obtaining the required license or written approval from the Department of the U.S. Government having jurisdiction.
  7. I understand that I am responsible for compliance with any and all U.S. Government export controls and regulations and that, if I violate them, it could result upon conviction in severe criminal and civil penalties for my company and me.